Frequently asked questions:
Do you have a showroom?
No, We do not have a showroom. We are online company.
How can I order?
We accept orders 24 hours a day, 7 days a week via our secure
web site. You may also call us everyday between 10am and 7pm
at 860-518-5544 or visit our showroom to request that a Customer Service Representative assist you with your purchase.
Is it safe to order online?
Please feel confident that ordering on our website is 100% safe.
All orders are encrypted with Secure Sockets Layer
(SSL) technology on your end and ours. You must use an SSL-enabled browser for it to work properly. SSL encrypts all of your important personal information including credit card number, name, and address, so that it cannot be read as the information travels through the Internet.
Where do you deliver furniture?
We deliver furniture with own trucks and crews in Connecticut, Massachusetts, New Jersey, New York (Metro Area), Rhode Island, Vermont and New Hampshire. We shipp using Freight Company
anywhere in the 48 continental states. For more information please
go to our Delivery Options page.
What is your lead time?
Because we offer a large variety of products from different manufacturers, the lead time varies from product to product.
For items that are in stock in the US, you can expect to receive
it within 2 weeks. For items that are custom made it takes around
8-10 weeks to receive. So, please either check on the product
page in the notes below about the specific lead time, or contact
us for further information.
How can I change or cancel an Sales Order after receiving email confirmation?
Sales Order placed online cannot be cancelled online. To cancel
the order, it is necessary to put your request in writing via email
to firstname.lastname@example.org within 72 hours after the order was placed. Once you order from ContemporaryFurnitureCenter.com we start working on it right away. For that reason, it's possible - depending on how much time has elapsed since you placed your order - that we've already shipped the product to you. Special order items (any items that we do not have in stock) that are in the process of being fabricated by the factory can be cancelled within 72 hours. Items that have already been shipped CANNOT be cancelled. When you place an order with ContemporaryFurnitureCenter.com you acknowledge that you are entering into a legal contract to receive goods from our vendors in exchange for payment that has already been made by you. If you should refuse delivery on an item, this does not relieve you from that contract. Refusal to accept delivery on your order will subject you to collection fees and/or legal action.
What if I did not receive my furniture on time?
Delays in production and shipping may occur. If a delay occurs, don’t panic. We will work hard to get your purchase to you, but please keep in mind that we work with high-ticket and large items, which come from all over the world. In most cases, delays occur during busy seasons, holidays, due to production delays, or other factors not in our control. We will make all efforts to quote accurate lead times and notify all our customers promptly.
How will I know when my furniture will be delivered?
Will contact you by phone or email when ordered by you product(s) become available for pick up or delivery. Then we will schedule a: Pick up, Curbside Drop-off Shipping or in In-Home Delivery. If you needs to reschedule, we must receive a notification with a minimum of 48 hours before the scheduled time. A cancellation fee of $50.00 will be applied if the delivery is cancelled less than 48 hours of the delivery date. We will then schedule the shipping or delivery day and a 4-hour time window to perform the service. You must be at home to receive and sign for all of the delivered products. Due to the high volume of deliveries that go out daily, we are unable to request any specific time frames. For this reason, it is best that you choose a delivery date when someone can be available at any time. For your convenience, you may provide us with a call-ahead number and our drivers will contact you when they are on their way. If you chooses Freight Shipping you will receive information from us over the phone or by email if you provided to us. The information will include: freight company name, phone number, tracking number and website address where you will be able to check the status of the shipment. From this point on the Freight Company will contact you directly to schedule the shipping day and time.
Will the furniture require assembly?
Most items require some assembly. All parts including tools, screws, nuts and bolts are packed securely in small bags and boxed with easy to follow instructions. Typical tools that you may need include a hammer, an adjustable wrench and screwdrivers. Please email us if you want to check on specific items.
Do you offer in-home delivery with assmbling?
We provide in-home delivery with assembling in CT, MA, NY, NJ and RI. When checking-out you'll be presented with option for in-home delivery if it is available in your area.
What is curbside delivery?
Only one driver will be present for the Curbside Drop-off Shipping. The purchased products will not be brought inside your`s home.
You need to make sure that all products fit through any doorways, stairways, and hallways as well as in the room itself. Should the products be shipped back to the Contemporary Furniture Center warehouse for any reason without prior authorization, you will be responsible for the additional shipping charges and product restocking fees. Remember when you choose curbside delivery option we do not remove any packaging materials or old furniture from your house.
What if my furniture arrives damaged?
This is highly unlikely. We take a very good care of packing and less then 2% of shipments got any damages. But in case of damage here is what you will need to do. When the freight company delivers your merchandise, you will need to inspect the outside packaging. If the outside packaging is intact the delivery truck will leave. If you notice any damages you will need to indicate that on a bill of lading. When you open the packaging, should you notice any damages or defects, please email us at email@example.com
Please be sure to retain all packaging materials. In the event that you discard the original packaging you will be responsible for obtaining new packaging material. We will ask you to email us a couple of digital pictures showing the damage, and we will work with you to resolve all issues until you are completely satisfied. Rest assured your 100% satisfaction is our main concern.
Can I arrange my own pick up?
Yes, of course you can. If you decide to choose this option please keep in mind that we do not take responsibility for any damage after you pick up your merchandise from our warehouse. Our warehouses are open for pick up by appointment only and Pick up is available. To schedule Pick up please call our Customer Service at 860-518-5544 (click here to see all warehouse locations)
Do you offer a warranty?
All products come with a standard warranty against manufacturers defect. Most manufacturers offer a 1 year warranty against defects. We only select the finest manufacturers with top reputations for quality assurance. However, we strongly recommend adding GUARDSMAN The Gold In HOME 5 Year Extended Warranty for a small fee to protect your investment. Our 5 Year Extended Warranty covers everything from liquid damage to chips and dents while lasting 5 years from the date the furniture is delivered to your home. GUARDSMAN technicians are industry leading specialists who can repair or replace your furniture quickly and easily all in the comfort of your home. Once purchased, you will receive a separate packet with all the details about your new protection plan.
Is there a sales tax?
Only residents of CT state are subject to 6.35% sale tax. It will be automatically included at your checkout.
What payment methods do you accept?
We accept all major credit cards. If you would like to pay by cash, check or money order - feel free to do that.
Can I pay with a Debit Card?
Yes, you definitely can as long as you have the Visa or Master Card logo displayed on your debit card. Please note, many debit cards have a security precaution, which limits how much you can spend in one-day. If you are experiencing a problem at the check out page where your debit card is rejected, the solution is very simple. Please call up your debit card bank issuer (the phone number is on the back of the debit card). Tell your bank representative that you are making a large online purchase in the approximate amount of $ xxxx; this way the bank will increase your spending limit for your purchase. Now you can go back to the check out page and complete your order.
Do you offer financing?
NO. We're working on it.