DELIVERY OPTIONS: The Seller offers four different delivery options: Pick up, Curbside Drop-off Shipping, Freight Shipping and In-Home Delivery with Assembly, Packaging Removal and Recycling (In-Home Delivery). If delivery option is not listed on the Sales Order, than the Buyer is responsible for the Pickup of all product(s) purchased and listed on the Sales Order from the Seller's warehouse.
DELIVERY SCHEDULING: The Seller will contact the Buyer by phone or email when ordered product(s) become available for pick up or delivery. The Buyer will then schedule a: Pick up, Curbside Drop-off Shipping or in In-Home Delivery. If the Buyer needs to reschedule, the Seller must receive a notification with a minimum of 48 hours before the scheduled time. A cancellation fee of $50.00 will be applied if the delivery is cancelled less than 48 hours of the delivery date. The Seller will then schedule the shipping or delivery day and a 4-hour time window to perform the service. The Buyer has a full understanding that there may be unpredictable cases in which the delivery time can be delayed. The Seller's Driver will call the Buyer to notify of such delay. Due to many factors beyond our control, the seller cannot be held responsible for delays in deliveries. The Buyer must be at home to receive and sign for all of the delivered products. Due to the high volume of deliveries that go out daily, we are unable to request any specific time frames. For this reason, it is best that you choose a delivery date when someone can be available at any time. For your convenience, you may provide us with a call-ahead number and our drivers will contact you when they are on their way. The Seller's Driver(s) is not authorized to collect any payments from the Buyer excluding tips for good service. If the Seller does not hear from the Buyer and the Seller's Driver is unable to deliver products because the Buyer is not present at home as scheduled, the Seller will charge the Buyer for additional delivery or the Buyer may pick up the products from the Seller's warehouse with no additional cost. The Seller will make every effort to contact the Buyer when his product(s) become available. If the Buyer is unreachable for more than sixty days, the Seller reserves the right to terminate the Sales Order, in such case the Buyer forfeits the deposit and the restocking fees will apply; 25% of the whole order amount. After thirty days of no-response, the Seller will mail the Buyer, at the address listed on the original Sales Order, a note of pending termination. After sixty days, the termination process is final. The Buyer understands that all orders must be paid in full before the delivery service can be scheduled by the Seller. The Buyer who chooses Freight Shipping will receive information from the Seller over the phone or by email if provided by the Buyer. The information will include: freight company name, phone number, tracking number and website address where the Buyer will be able to check the status of the shipment. From this point on the Freight Company will contact the Buyer directly to schedule the shipping day and time.
PICK UP: The Buyer can pick up all products at one of the Seller's warehouses, with prior appointment and confirmation only (Click Here to see warehouse locations).
When the Buyer arrives at the Seller's warehouse, he/she should have a proper identification with a picture and a copy of the Sales Order and Payment Receipt. If the Buyer delegates someone else to pick up his merchandise, the Seller needs the written authorization from the Buyer to release the products. The Buyer should be prepared to: have a proper vehicle, ropes and any needed packing materials. Some of the materials needed for pick up might be provided by the Seller at additional cost upon request. The Seller's Warehouse Crew will assist the Buyer in loading the vehicle, however it is the Buyer's responsibility to inspect and properly secure the products prior to leaving the warehouse. Pick-ups usually require some customer assembly. The Seller will not be responsible for any damage to the products or the vehicle itself after the products are secured by the Buyer. The Buyer should inspect all of the products prior to loading and signing the Sales Receipt. When the Sales Receipt is signed by the Buyer, the sale is final. There will be no returns or exchanges accepted without the Seller's authorization.
CURBSIDE DROP-OFF SHIPPING: Only one driver will be present for the Curbside Drop-off Shipping. The purchased products will not be brought inside the Buyer's home. The Buyer needs to make sure that all products fit through any doorways, stairways, and hallways as well as in the room itself. Should the products be shipped back to the Seller's warehouse for any reason without prior authorization, the Buyer will be responsible for the additional shipping charges and product restocking fees. The Seller's driver can not remove any packaging materials or old furniture from the Buyer. The Seller's driver is not authorized to upgrade service from Drop-off Shipping to In-Home Delivery. Also, the Seller's Driver is not authorized to collect any payments from the Buyer excluding tips. The Buyer understands that possible damage to his products or property will not be covered by the Seller's insurance if it happens during an unauthorized In-Home Delivery. The Seller's Driver can be terminated for performing unauthorized services. The Buyer should contact the Seller directly to upgrade the service from Curbside Drop-off Shipping to a In-Home Delivery. If the Buyer decides to upgrade from Curbside Drop-off Shipping to In-Home Delivery at the time of the scheduled Curbside Drop-off Shipping, the Buyer should accept the Curbside Drop-off Shipping of ordered products and sign the Sale Receipt. Then, the Buyer should contact the Seller directly to check if an In-Home Delivery is available in the area. If the service is available right away, the Buyer must pay for the In-Home Delivery before service is provided. The Seller's Delivery Crew may perform the upgraded service during Curbside Drop-off Shipping if it's possible, otherwise it will be scheduled for the next available time. The Buyer should inspect all the merchandise prior to signing the Sales Receipt. When the Sales Receipt is signed by the Buyer, the sale is final. There will be no returns or exchanges without the Seller's approval.
DELIVERY WITH IN-HOME ASSEMBLY, PACKAGING MATERIALS REMOVAL AND RECYCLING (IN-HOME DELIVERY): The Seller offers this service only to: CT, MA, RI and some areas in NH, NY, NJ and PA. This service includes: delivery, opening and inspection of all products at the Buyer's residence. It also includes assembly, careful placement of all products into the Buyer's room of choice, packaging removal and recycling. Prior to signing the Sales Order, the Buyer needs to make sure that all products fit through any doorways, stairways, and hallways as well as in the room itself. Please be aware that the Seller's Delivery Driver or Crew is not authorized to move any existing/old furniture in the house. Please have all sidewalks, stairs, and hallways cleared of obstruction and debris. Please notify office of any special arrangements regarding a difficult delivery, ex. narrow hallways and/or doorways, 2nd floor, etc. The Buyer needs to make room for the new products ahead of time and will be responsible for additional delivery charges and product restocking fees if any furniture should be returned due to "size" and "fit" problems. The Seller is not liable when the furniture does not fit into the Buyer's home. If a delivery attempt is made and the furniture does not fit, the delivery fee will not be refunded and the cancellation or return policy will take effect. The Buyer should inspect all the merchandise prior to signing the sale receipt. When The Sales Receipt is signed by the Buyer the sale is final. There will be no returns or exchanges without Seller's approval. NATIONWIDE FREIGHT: The Seller ships products nationwide by UPS, Yellow, Roadway, Fedex or other freight companies. The Buyer understands that products will only be dropped-off at curbside and will not be brought into their residence. The Freight Company will call the Buyer with a notification on when their products are scheduled to be dropped-off at their residence. If the Buyer needs to reschedule, they need to contact the Freight Company directly at the number provided on the notification. The Buyer takes responsibility for any charges levied by the Freight Company associated with multiple re-delivery attempts and/or storage. Should the products be shipped back to the Seller's warehouse for any reason without prior authorization, the Buyer will be responsible for the additional shipping charges and product restocking fees. The Buyer should inspect all the merchandise prior to signing the "shipping" document. When "the shipping" document is signed, the sale is considered final. There will be no returns or exchanges.
DURING CURBSIDE DROP-OFF SHIPPING OR FREIGHT SHIPPING: When the Shipping or Freight company delivers the products, the Buyer must inspect the shipment prior to signing the Shipping or Freight delivery documents. If the outside packaging is damaged chances are that the product(s) inside is also damaged. The Buyer should not accept the shipment without checking the products. If damage is found, the Buyer must clearly indicate the damage on the Shipping or Freight Shipping documents and then, that document must be signed by the Buyer and the Shipping or Freight Company Driver. The Buyer should understand that the Driver is paid to allow the Buyer extra time to inspect the product(s) prior to signing the Shipping or Freight delivery documents.
DURING IN-HOME DELIVERY: When the Seller's Driver delivered and assembled the products, the Buyer must inspect them prior to signing the Sales Receipt. The Buyer should not accept delivery without checking the products for damage or defect(s). If damage or defect(s) are found, the Buyer must clearly indicate them on the Sales Receipt, which must be signed by both the Buyer and the Seller's Driver. At this point the Driver will complete a product(s) Claim Sheet, and will require a signature from the Buyer. The Buyer may decide to keep the slightly damaged product(s) and ask the Seller for an additional discount, or refuse the delivery of only the damaged or defected product(s). In a case of multiple product order, a claim form can be filled out for only the damaged products. All other product(s) must be accepted by the Buyer. The Seller will then contact the Buyer within a few days to schedule the delivery of new product(s).